🚚 Shipping & Delivery Policy

We want every Floralshe order to move from checkout to your doorstep as smoothly as possible. The information below explains how orders are processed, estimated delivery times, and what to do when a shipment does not arrive as expected.

📦 Order Processing

After your payment has been successfully authorized and verified, your order will normally be prepared within 3 business days.

Once processing is complete, the package is generally handed to the shipping carrier on the following business day.

Business days do not include weekends or public holidays. During major promotions, holiday periods, or unusually busy seasons, processing may take slightly longer. Good things take time—but we still do our best not to keep your parcel waiting.

⏱️ Estimated Shipping Times

Standard Shipping

Estimated delivery time: 12–18 business days

Express Shipping

Estimated delivery time: 7–12 business days

These delivery windows begin after the order has been processed and shipped.

Please note that estimated delivery times are not guaranteed. Delays may occasionally occur because of:

• Customs inspections
• Weather conditions
• Carrier disruptions
• Public holidays
• High seasonal shipping volumes
• Incorrect or incomplete delivery information
• Circumstances outside our reasonable control

Tracking information will be provided when available.

🔍 Missing or Marked-Delivered Packages

Please contact our Customer Service team if:

• Your order has not arrived within a reasonable period after the estimated delivery window, or
• The tracking information shows “Delivered,” but you cannot locate the package

Claims involving a package marked as delivered must be reported within 10 days of the carrier’s recorded delivery date.

Before contacting us, please check:

• Your mailbox, porch, garage, reception area, or other safe locations
• With household members
• With neighbors or building management
• Any delivery photograph or notice provided by the carrier
• Directly with the local carrier office

Packages occasionally choose a hiding place that seemed obvious only to the delivery driver.

📝 Delivery Claim Process

We will assist you with the information needed to open an investigation with the shipping carrier.

Depending on the carrier and circumstances, a delivery investigation may take up to 30 days to complete.

Floralshe does not control the carrier’s investigation process or final decision. Refunds, replacements, or store credits for packages confirmed as delivered will be reviewed individually and may depend on the outcome of the carrier’s investigation.

We cannot normally provide compensation when the carrier confirms that the package was correctly delivered to the address entered at checkout.

📍 Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Floralshe is not responsible for delays, failed deliveries, or lost packages caused by:

• Incorrect street information
• Missing apartment or unit numbers
• Incorrect postal codes
• Misspelled recipient details
• An address changed after the order has shipped

Please contact us as quickly as possible if you notice an address error. We will try to help before shipment, but changes cannot be guaranteed once processing has begun.

📭 Refused or Unclaimed Packages

If a shipment is refused, left unclaimed, or returned because the carrier could not complete delivery, the customer may be responsible for:

• Return shipping charges
• Reshipping fees
• Customs duties
• Carrier handling charges

Any approved refund may be reduced by applicable shipping or handling costs, except where the delivery failure resulted from our error.

🛒 Out-of-Stock Products

If your order contains several products and one or more become unavailable, we may ship the available products without waiting for the unavailable item.

The out-of-stock product will be refunded to the original payment method.

We may also contact you when another reasonable option is available, such as:

• Waiting for the product to be restocked
• Choosing a replacement
• Receiving store credit
• Canceling the unavailable item

We would rather send the rest of your order than make every item wait for one product that missed the inventory meeting.

🛡️ Order and Address Verification

To help prevent payment fraud and delivery problems, Floralshe may request additional information before processing an order.

In some cases, we may require the billing and shipping addresses to match or ask the customer to confirm:

• Billing details
• Shipping information
• Payment authorization
• Identity or contact information
• The intended recipient

Orders may be placed on hold until the requested information has been verified.

⚖️ Our Right to Limit or Cancel Orders

Floralshe reserves the right to hold, limit, refuse, or cancel an order when we reasonably believe it involves:

• Suspected fraud or unauthorized payment activity
• False, incomplete, or unverifiable customer information
• Unusual or excessive purchasing activity
• Abuse of promotions, refunds, disputes, or chargebacks
• A pattern of excessive returns suggesting temporary use or “wardrobing”
• Repeated returns involving worn, washed, altered, damaged, incomplete, or missing products
• Conduct that may violate the law or our store policies

When possible, we will contact the customer before canceling an order.

If we cancel an order that has been paid for but not fulfilled, the applicable payment will be refunded to the original payment method.

↩️ Return Restrictions Related to Policy Abuse

Floralshe may also limit or refuse future returns, exchanges, refunds, or orders from customers, accounts, households, or organizations showing a documented pattern of:

• Fraudulent activity
• Excessive or abusive returns
• Chargeback misuse
• Returning used or altered products
• Repeated policy violations

These measures help us keep our policies fair for genuine customers and prevent a few professional return enthusiasts from spoiling the experience for everyone else.