🔄 Returns, Exchanges & Refunds

We hope you love everything you order. If something is not quite right, eligible items may be returned or exchanged within 30 days of the delivery date.

Approved refunds will be issued to the original payment method used at checkout.

Items marked Final Sale cannot be returned or exchanged. Sale and promotional items remain eligible under this policy unless they are clearly marked Final Sale at the time of purchase.

✋ Order Cancellations

You may cancel an order for a full refund as long as processing has not yet begun.

Once an order has been processed or shipped, it can no longer be canceled. At that point, the parcel has officially started its journey and is no longer accepting changes to its travel plans.

📦 Return and Exchange Requirements

To qualify for a return or exchange, the item must:

• Be unused, unworn, unwashed, and unaltered
• Be returned in its original condition
• Include all original tags, accessories, packaging, and boxes
• Be packed securely to avoid damage during transit
• Be returned from the same country to which it was originally delivered
• Be sent only after receiving return instructions from our Customer Service team

Whenever possible, all items from the same order should be returned together in one package.

We may ask customers to use the same or a comparable tracked shipping service as the original delivery.

Items That Cannot Be Returned

The following items are generally not eligible for return or exchange:

• Customized or personalized products
• Underwear and briefs
• Certain jewelry
• Makeup and skincare products
• Swimwear with a removed, damaged, or missing sanitary liner
• Items marked Final Sale

These restrictions do not apply when an item arrives faulty, damaged, or incorrect.

For hygiene reasons, some products simply cannot begin a second career after being opened or worn.

⚠️ Condition of Returned Items

We reserve the right to refuse a return or exchange if the item:

• Shows signs of wear or use
• Has been washed, altered, or damaged
• Is missing tags, parts, accessories, or packaging
• Has not been returned in its original selling condition
• Was sent without prior authorization

If a return is rejected, we will contact you with an explanation. You may request that the item be shipped back to you at your own expense.

💳 Return Shipping and Other Costs

Unless the product is confirmed to be faulty, damaged, or incorrectly supplied, the customer is responsible for:

• Return shipping charges
• Customs duties
• Import fees
• Taxes or handling charges associated with the return
• Reshipping costs for an exchange, where applicable

Original shipping charges are non-refundable unless the return results from our error or a verified product fault.

We strongly recommend using a tracked shipping service and keeping your receipt until the return has been fully completed.

How to Start a Return

Step 1: Contact Customer Service

Before sending anything back, email our Customer Service team with:

• Your order number
• Proof of purchase
• The item you wish to return or exchange
• The reason for the request
• Clear photos or video if the product is faulty, damaged, or incorrect

Please wait for return authorization and instructions before shipping the item.

Packages sent without authorization may be delayed, refused, or sent back—which is a very expensive way for a parcel to take a sightseeing trip.

Step 2: Repack the Product

Place the product securely inside its original packaging whenever possible.

Include your receipt or another copy of your proof of purchase. Make sure all tags, accessories, manuals, and included parts are returned with the item.

Step 3: Complete Customs Documents

International returns may require a Returns Pro-Forma Invoice Form.

Complete all three copies of the form and place them inside the transparent customs envelope attached to the outside of the parcel. Leave the envelope open until the courier has checked the documents.

Customs authorities prefer complete paperwork and have very little patience for mystery packages.

Step 4: Give the Package to the Courier

Once the courier has checked the parcel and any required documents, close and seal the package securely.

Keep the tracking number and shipping receipt until your return has been inspected and completed.

💰 Refund Processing

Once your return arrives, please allow approximately 3–7 business days for inspection and processing. During holidays or other busy periods, processing may take slightly longer.

When your return is approved:

• The refund will be issued to your original payment method
• A confirmation email will be sent to you
• Your bank or payment provider may need additional time to post the funds to your account

Unfortunately, refunds rarely move as quickly as the decision to place an order.

If the return does not meet the conditions of this policy, it may be refused and returned to you at your expense.

🔁 Exchanges

Exchanges are subject to product availability.

If your requested replacement is unavailable, we may offer:

• A different available option
• Store credit
• A refund to the original payment method

Any price difference or additional shipping charge may be the customer’s responsibility unless the exchange is required because the original item was faulty, damaged, or incorrect.

📍 Address Information

RICHER BIZ INC.
3719 Main Street, Suite 2C
Flushing, NY 11354
United States

Important: This is not an authorized return address.

Do not send products to this address unless our Customer Service team has specifically confirmed it in writing. The correct return destination will be provided after your request has been reviewed.

Unauthorized returns may be refused or returned to the sender.

💬 Contact Us

For return, exchange, or refund assistance, please contact:

Email: RolandoDeckowaz@outlook.com

We aim to respond within 24 hours. Response times may be slightly longer on weekends, public holidays, or unusually busy days.